GRA Urges Customers to report Challenges With Services To Office
This was made known during the Customer Service Week celebrations which have spread across the globe.
Boakyewaa Lawrencia 
The Ghana Revenue Authority (GRA) has urged its customers to lodge official complaints about their outfits should they face any difficulties with their services as they mark Customer Service Week (CS Week).
They made the call when Ark FM, monitored by engaged officers from the GRA, Mrs Veronica Tuffuor Berko, Administrator, and Mr Mohammed Mahamud on the mid-day news.
Customer Service Week (CS Week) is an international event celebrated annually during the first full week in October when customer-oriented organizations and institutions around the world recognize the importance of customer service excellence to their organizations.
Customer Service Week has been celebrated in the United States since the late 1980s. In 1991 the U.S. Congress proclaimed it a nationally recognized event.
The celebrations have since spread across the globe and in 2016 the Week was honoured in all 50 U.S. states and 60 countries.
The range of organizations participating is equally broad, including leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organizations, as well as government agencies, and others.
It provides a unique opportunity for service and support professionals around the globe to join in a celebration of the important role that customer service plays in every organization.
The five core goals of the Week are:
- Celebrate front-line staffs who are the flag bearers of the company.
- Thank customers for their loyalty.
- Remind your team of the need to be a customer-centric organization.
- Tell your customer service success stories.
- Renew your dedication to service excellence.
Africa joins the world to celebrate CS Week in 2020 from Monday 4th October, through to Friday 8th October. The themes of each day are as follows:
- Day 1: Changing the World of Work
- Day 2: Celebrate service with respect day
- Day 3:Essential customer service skills and Capabilities
- Day 4: Effective strategy and focused leadership.
- Day 5: Celebrating our customer service heroes.
Nana Ama Asiedu, Bono Region
