Residents Of Enchi Boinso Cry Over Horrible MTN Service Network
Freeman Koryekpor Awlesu Greater 
Residents of Boinso, the farming community in the Enchi municipality of the Western North Region, have made a distress call to National Communication Authority (NCA), Ministry of Communication and Enchi Municipal Assembly to, immediately impress upon the Chief Executive Officer (CEO) of MTN Ghana, Mr Selorm Adadevoh to help fix the poor service network of the company in the area.
The aggrieved MTN's subscribers in the area complained bitterly that the current bad network in Boinso and other areas in the Western North Region is not only a disrespect to MTN customers but also a way of cheating them.
They stated that it appears to them that the company headed by Mr Selorm Adadevoh is complacent because it is the giant in the telecommunication industry in Ghana, saying that the complacency might be the germane cause of the neglect of customers concerns in Boinso.
According to them, the current horrible nature of the MTN service network in Boinso and other communities in the region was adversely affecting the economic activities of the subscribers.
The subscribers vented their frustrations about the service delivered by MTN, saying that for the past seven days now the network of the company was very horrible.
They stated that "when we make calls to the subscribers of the MTN service within the Boinso, it would not go but when other persons call you from the other regions of the country, the call would come, but during the conversation, the talking would be clear for them to hear well.
Additionally, the subscribers complained that"what makes the MTN network horrible in Boinso as we keep saying is that "You place a call and you do not hear a tone let alone get the calls through. You get a call through to the other party and the call drops repeatedly. You are talking on phone and you only hear a generator or whatever sound.
"You are in a phone conversation with a friend and you keep talking without knowing that the line dropped. You buy data bundle but you are unable to use it to access the internet and social media. You get a social media video and for hours, you cannot download. There are times that the network is virtually non-existent for a whole day. How can such a poor service make MTN leading telephony service provider in Ghana," the subscribers queried.
They argued that "you are aware that people use their mobile phones for daily transactions such as mobile money services, mobile health services, Zoom and other online conferences. Imagine that in this era of unemployment in Ghana, someone applied for a job and he or she is being invited for a job interview but the potential employer cannot get the job applicant via phone to inform him about the interview. Mr. Adadevoh, that will be a missed opportunity, a misfortune and a missed fortune caused by poor MTN network, which you superintend over at its zenith.
They stressed that "MTN have been the bane of our lives for the last seven days ! We have been with them for a number of years; their service was not exactly the best, but these past few days have been horrible. Their calls hardly connect, and their internet connectivity is inconsistent and unreliable," the aggrieved subscribers to MTN added.
They stressed that performance of the MTN network in Boinso and many other parts of the Western North Region is very nasty, saying that the company is aware about the problem but it apparently not concerned.
The Chief Executive Officer (CEO) of MTN Ghana, Mr Selorm Adadevoh, some of us have been loyal customers to your Telco over the years and we witnessed its metamorphoses from Spacefon through Areeba to MTN yet we still use the network. Do you and your team really care about such loyal customers? We are aware that the network is equally bad in other regions. Is the problem unsurmountable for your team?
"We are telling you that what a company exists to do is its mission and MTN has a mission. MTN’s mission statement reads, “To make our customers’ lives a whole lot brighter.” If this is so and your team is truly committed to it, then the MTN network in Boinso and other parts of the Western Region Region will not be this bad.
"With the horrible MTN network in Boinso we think some aggrieved MTN users would compellingly re-write the MTN mission statement to read, “To make our customers’ lives a whole lot darker and full of frustrations,” they noted.
Apart from the mission statement, MTN has brand values, which we think are the same as the organisational core values. They are captioned under leadership, innovation, integrity, relationships and can do. Notable among the specific brand values are:
Leading the way through connectivity enablement. We are, because of you, our customer. Creating possibility. It is sad to observe that the horrible MTN network in Boinso, its environs and other parts of the Western Region gives credence to the fact that your company only pays lip service to the brand values. Certainly, MTN is rather impeding connectivity enablement in Boinso , MTN does not have customer satisfaction at heart and the network is rather creating impossibility in mobile phone usage in the Western Region. Customers feel the reverse forms of your brand values in Boinso and its environs. What are your Brand Managers and Technicians doing?
They also complained of the unavailability of MTN office in Boinso which is business densely populated, saying that should in case you have problem with the MTN service transaction you have to travel far from Boinso to either Enchi or Tarkwa before you will have the problem fixed.
Aside complaining of the MTN poor service delivered to them, the residents of Boinso expressed frastruction about their poor road network.
They stated that in-spite of several petitions to the Enchi Municipal Assembly, their man road remained unattended to.
They lamented that their main road had become a death trap, forcing farmers to abandon their farms, especially during rainy seasons.
Some drivers who also spoke to the Soireenews.com said the muddy nature of the roads, during rainfall made it difficult for them to convey passengers and goods to their destinations in the area.
They called on the government to fix the road to ease the burden of the people.
The Chief Executive Officer of MTN Ghana, Mr Selorm Adadevoh
