SOIREENEWS REAL ESTATE REFUND AND PAYMENT POLICY

Effective Date: 07-29-2026
Last Updated: 07-29-2026

1. Purpose of This Policy

This Refund and Payment Policy explains how Soireenews Real Estate accepts payments, delivers paid services, processes cancellations,

and reviews refund requests. It applies to premium property listings, featured placements, promotional packages, subscriptions, advertisements,

verification services, and other paid features offered directly by Soireenews Real Estate. By purchasing a paid service, you agree to this Policy and any pricing or service conditions shown at checkout.

2. Platform Services Only

Soireenews Real Estate operates an online real estate advertising and property-discovery platform. Unless expressly stated otherwise,

payments made to Soireenews Real Estate for the purchase of digital advertising, listing, promotional, or Platform services only.

They do not represent payments toward the purchase, lease, deposit, inspection, financing, management, or ownership of any property.

3. Payments Between Platform Users

Rent, security deposits, reservation fees, application fees, down payments, purchase funds, commissions, and other property-transaction fees

Payments arranged directly between owners, landlords, agents, buyers, renters, and other users are not payments to Soireenews Real Estate.

We do not hold, manage, guarantee, refund, or insure those funds unless a particular transaction is expressly identified as being processed by us.

Disputes involving payments made directly to another user must ordinarily be resolved with the recipient, the payment provider, an appropriate professional, or the relevant authority.

4. Available Paid Services

Paid services may include premium listings, featured or promoted placement, homepage exposure, extended listing periods, advertising banners,

property-development campaigns, professional account plans, subscription packages, listing verification, additional photographs or videos,

lead-management features, and other promotional tools. The price, service period, included features, and material restrictions

will be displayed before the customer completes a purchase.

5. Prices and Currency

Prices will be displayed in the currency identified at checkout. Unless expressly stated otherwise, customers are responsible for applicable sales, use, value-added,

withholding, or similar taxes. A bank or payment provider may apply currency-conversion charges, international transaction fees,

or other independent costs that are not controlled or collected by Soireenews Real Estate.

6. Payment Authorization

By submitting a payment method, you represent that you are authorized to use it and authorize Soireenews Real Estate and its payment processor to charge

the amount shown at checkout, including disclosed taxes and recurring charges where applicable. You must provide accurate billing information and update

it when it changes. We may delay or decline a transaction that appears unauthorized, incomplete, fraudulent, technically invalid, or inconsistent with payment-provider requirements.

7. Payment Methods

We may accept credit cards, debit cards, electronic transfers, mobile payments, digital wallets, or other payment methods identified during checkout.

Available methods may vary according to the customer’s location, currency, purchase amount, and payment provider. We do not guarantee

that every payment method will remain available.

8. Payment Processing

Payments may be processed by independent payment-service providers. Those providers may collect and process payment credentials under their own terms

and privacy policies. Soireenews Real Estate may receive transaction identifiers, limited card details, payment status, billing information, risk assessments,

and other information necessary to administer the purchase without receiving or storing complete payment credentials.

9. Confirmation and Service Activation

A purchase is not complete until payment has been authorized and a confirmation has been issued. Some services may activate immediately after

successful payment, while others may require content review, identity verification, listing approval, scheduling, or manual setup. The order confirmation

or product description will identify the expected activation process, where applicable.

10. General Refund Standard

Because many paid Platform services are digital, time-sensitive, or delivered immediately, payments are generally nonrefundable after the purchased service

has been activated, displayed, used, downloaded, scheduled, or substantially prepared. This rule does not limit any refund, cancellation, or consumer

right that cannot legally be waived. We may also approve a refund or account credit when fairness and the circumstances reasonably support doing so.

11. Refunds Before Activation

A customer may request cancellation and a full refund before a paid service has been activated or substantial work has begun.

The request must be submitted within seven calendar days after purchase or before activation, whichever occurs first. If the service activates immediately

with the customer’s authorization, the purchase may become nonrefundable as soon as activation occurs.

12. Premium and Featured Listings

Fees for premium, highlighted, boosted, pinned, or featured listings are generally nonrefundable once the enhanced placement begins.

We do not guarantee a particular number of views, inquiries, offers, applicants, sales, leases, or transactions. A lack of customer response or

an unsuccessful property transaction does not by itself qualify the advertiser for a refund.

13. Listing Rejection Before Publication

If we reject a paid listing before publication because it does not meet Platform requirements, we may offer the advertiser an opportunity to correct

the listing. If the listing cannot be corrected and no paid promotional service was delivered, we will ordinarily refund the applicable listing or placement fee.

We may withhold or deduct reasonable costs when a purchase involved fraudulent activity, repeated prohibited submissions, payment abuse,

or substantial custom work, to the extent permitted by law.

14. Removal for Policy Violations

A customer is not entitled to a refund when a listing, advertisement, or account is suspended or removed because the customer violated our

Terms and Conditions, fair-housing requirements, intellectual-property rules, advertising standards, verification requirements, or applicable law.

Examples include unauthorized listings, deceptive property information, discriminatory advertising, copied media, impersonation, fraud, and unlawful services.

This section does not affect nonwaivable rights.

15. Duplicate Payments

If a customer is charged more than once for the same purchase because of a payment or technical error, we will review the transaction and refund

any confirmed duplicate charge. Customers should report suspected duplicates promptly and provide the order numbers, dates, amounts,

and payment-method details needed to locate the transactions.

16. Incorrect Charges

A customer who believes that a charged amount differs from the price authorized at checkout should contact us within fourteen calendar days after

the transaction appears on the account statement. We will investigate the order, displayed price, applicable taxes, discounts, and payment records.

If an error by Soireenews Real Estate is confirmed, we will correct the charge or issue the appropriate refund.

17. Service Interruptions

Temporary interruptions caused by routine maintenance, internet conditions, user equipment, third-party services, or events beyond our reasonable

control do not automatically qualify for refunds. If a paid service becomes materially unavailable for a substantial portion of its purchased duration

because of a failure within our reasonable control, we may extend the service, provide a proportional account credit, repeat the promotion, or issue

a proportional refund. The remedy will reflect the affected service and duration.

18. Advertising Campaigns

Advertising and promotional campaign fees become nonrefundable once campaign preparation has substantially begun or the advertisement has

started running. If a campaign is cancelled before preparation or placement begins, the customer may request a refund, less any clearly disclosed

nonrecoverable setup or third-party costs. If Soireenews Real Estate cancels a compliant campaign without providing the purchased advertising,

the customer will receive a refund or may choose an equivalent replacement service.

19. Custom Services

Payments for custom design, photography coordination, video preparation, content production, consulting, campaign setup, or other personalized

work may include nonrefundable deposits. Before accepting payment, we will identify the relevant scope, price, deposit, revision allowance,

delivery conditions, and cancellation terms. If a customer cancels after work begins, any refund will be reduced by the value of completed work and committed third-party expenses.

20. Subscriptions and Automatic Renewal

A subscription may renew monthly, annually, or according to the billing period disclosed during enrollment. By selecting automatic renewal,

you authorize recurring charges until the subscription is cancelled. The price, billing frequency, renewal terms, and cancellation method will be

presented before enrollment, and we will obtain the authorization required by applicable law.

21. Subscription Cancellation

You may cancel an automatically renewing subscription through [account billing page] or by contacting [billing email address]. Cancellation stops

future renewals but does not ordinarily reverse a charge for a billing period that has already begun. You will normally retain access to the purchased

subscription features through the end of the paid period unless the account is terminated for misconduct or a different condition was disclosed at purchase.

22. Subscription Refunds

A first-time subscriber may request a full refund within seven calendar days after the initial purchase if the subscription features have not

been materially used. Renewal payments are generally nonrefundable after the new billing period begins, but we may approve a refund when the

customer cancelled properly before renewal, was charged because of a verified system error, or possesses a refund right under applicable law.

Requests should be made promptly after the charge is discovered.

23. Free Trials and Promotional Periods

If a free or discounted trial converts into a paid subscription, the duration of the trial, regular price, conversion date, billing frequency, and cancellation

process will be disclosed before enrollment. Customers must cancel before the stated conversion deadline to avoid the first paid charge.

We will not rely on hidden terms or misleading statements to obtain recurring-payment authorization.

24. Discount Codes and Promotional Credits

Discount codes, promotional credits, free listing allowances, and complimentary upgrades have no cash value and cannot be exchanged for money

unless required by law. A discount must be applied before the purchase is completed and ordinarily cannot be added retroactively. If a refundable

purchase was made partly with promotional credit, the cash portion will be refunded according to this Policy, while the promotional portion may

be restored to the customer’s account subject to its original expiration and conditions.

25. Account Credits

When appropriate, we may offer an account credit instead of a monetary refund. The customer will be told the value, permitted use, and expiration date before

accepting the credit as a resolution. Unless required by law, account credits cannot be transferred, sold, or redeemed for cash.

26. Refund Request Procedure

To request a refund, contact [refund email address] or submit the form at [refund request link]. Include your full name, account email, order or invoice number,

transaction date, amount paid, service purchased, reason for the request, and relevant supporting information. Do not send complete card numbers, passwords,

banking credentials, or unnecessary identity documents through ordinary email.

27. Review of Refund Requests

We will review refund requests fairly and may examine payment records, activation dates, listing history, campaign delivery, communications,

account activity, technical logs, and policy compliance. We may request additional information reasonably necessary to verify the purchaser or understand the issue.

A request containing incomplete or inconsistent information may take longer to resolve.

28. Refund Decision Period

We aim to communicate an initial decision within ten business days after receiving a complete refund request. Complex cases involving payment processors,

suspected fraud, third-party expenses, or technical investigations may require additional time. If further review is necessary, we will provide an update using the contact information associated with the order.

29. Approved Refunds

Approved refunds will generally be returned to the original payment method. We may use another lawful method if the original payment account is unavailable,

the processor cannot receive the refund, or the parties agree to an alternative. We will not send a refund to an unrelated person or unverified account.

30. Refund Processing Time

After we issue a refund, the payment provider or financial institution may require additional time to post it to the customer’s account. Processing commonly takes five to ten

business days but may take longer depending on the provider, payment method, currency, or location. Soireenews Real Estate does not control a financial institution’s posting schedule.

31. Partial Refunds

A partial refund may be appropriate when only part of a paid service was delivered, a campaign ran for only part of the purchased period, or nonrecoverable

work had already been completed before cancellation. The calculation may consider the service delivered, elapsed time, setup work, third-party costs, discounts,

taxes, and any credit already provided. We will explain the basis for a partial refund when reasonably possible.

32. Chargebacks and Payment Disputes

Customers should contact us first when they do not recognize a charge or believe a billing error occurred so that we can investigate promptly. Nothing in this

Policy prevents a customer from exercising lawful rights with a bank, card issuer, or payment provider. If a chargeback is filed, we may provide the payment

provider with relevant purchase, authorization, delivery, account, and communication records needed to respond to the dispute.

We may restrict paid services connected to a reversed or disputed payment while the dispute remains unresolved. We will not penalize a customer merely for

exercising a legitimate legal right, but fraudulent chargebacks or repeated payment abuse may result in account restrictions or termination.

33. Failed and Reversed Payments

If a payment fails, is declined, expires, or is reversed, the related service may remain inactive or may be suspended. The customer remains responsible for valid

unpaid charges for services already delivered. We may allow the customer to update the payment method and retry the payment before restricting access.

34. Taxes

Displayed prices may exclude taxes unless checkout states otherwise. Customers are responsible for taxes imposed on their purchases,

except taxes calculated and collected directly by us. If a taxable transaction is refunded, the refundable tax amount will be

handled according to applicable law and the payment processor’s capabilities.

35. Fraudulent Transactions

We may delay, decline, reverse, or investigate a payment that appears stolen, unauthorized, manipulated, or connected to fraudulent activity.

We may request reasonable identity or payment verification and may provide relevant information to payment processors, financial institutions,

affected users, or authorities when legally permitted. A person who believes a payment method was used without authorization should contact the issuing institution and notify us promptly.

36. No Guarantee of Property Results

Purchasing a listing or advertising service does not guarantee that a property will receive a particular number of views, inquiries, applications, offers, sales, leases, or

financial returns. Customer interest depends on many factors outside our control, including price, location, property condition, market demand, listing quality,

advertiser responsiveness, and competing properties. Refunds will not be issued solely because an advertiser did not achieve the desired outcome.

37. Changes to Prices and Services

We may change prices, package features, promotional opportunities, or billing structures prospectively. A price change will not alter a completed one-time purchase.

For an automatically renewing subscription, we will provide advance notice when required by law and allow cancellation before the revised charge takes effect.

38. Changes to This Policy

We may update this Policy to reflect changes in our services, payment methods, business practices, or legal obligations. The updated version will be posted with a revised effective date. Material changes affecting an existing subscription or prepaid service will be communicated as required by law.

39. Consumer Rights

Nothing in this Policy excludes, limits, or replaces a refund, cancellation, billing-dispute, or consumer-protection right that cannot lawfully be waived.

If a provision conflicts with mandatory law, the legally required protection will apply to the affected customer and transaction.

40. Contact Information

Questions, billing concerns, cancellation notices, and refund requests may be directed to:

Soireenews Real Estate
Legal business name: [Registered Company Name]
Billing department: [Department Name]
Business address: [Complete Address]
Billing email: [Billing Email Address]
Refund email: [Refund Email Address]
Telephone: [Telephone Number]
Refund request form: [Website Address]