GWCL to embark on nationwide disconnection of defaulters
Disconnected customers will be made to pay their bills in full, plus reconnection fees before they will be reconnected.
Abena Takyiwaa 
The Management of Ghana Water Company Limited has announced to its customers and the general public that the company will embark on a nationwide revenue mobilization exercise from 15th of November, 2021, to retrieve all arrears owed by customers.
This was affirmed in a press statement signed and issued by the Public Relations Officer of GWCL, Mr. Stanley Mantey and copied to Soireenews.
As part of the exercise, the company says disconnection teams have been set up in the various regions and districts offices to disconnect all categories of customers whose bills are in arrears.
Disconnected customers will be made to pay their bills in full plus reconnection fees before they will be reconnected.
"We, therefore, advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected.”
"Apart from disconnecting defaulters, the teams will check illegal connections, self-reconnections and the use of in-line boosters pumps at customer’s premises. All persons found to be engaged in such criminal activities shall be handed over to the Police for prosecution," the statement stressed.
The statement noted that the paid-up customers must leave their payment receipts behind when leaving their homes (premises) to avoid wrongful disconnections.
Also, it says customers who have paid via mobile money or other electronic means, will need to show SMS payment receipts as proof of payment.
According to the statement, the payments of water bills can be made at all Ghana Water Company Limited Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AirtelTigo cash, Slydepay, Express pay and all GWCL partnered banks across the country. Follow the mobile money payment process’ on your network and pay your bills in comfort.
Management entreats customers to cooperate with the teams as they undertake this all-important exercise in effort to collect and mobilize the much-needed revenue to improve water supply in the country.
Freeman Koryekpor Awlesu
